EELTS
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Official Help Center

ELTS Support

Use official ELTS channels for account issues, match disputes, Token orders, privacy requests, moderation questions, and private security reports.

Effective August 15, 2026Last updated August 15, 2026Public · No sign-in required
Official domainTrust ELTS links served from elitstokens.com.
Private ticket supportSensitive account, dispute, and order issues should be handled privately.
No credential requestsStaff should never ask for your password, bank-login password, or 2FA/MFA code.
Security reportingPotential vulnerabilities and phishing reports can be reported privately through support.
Section 01

Official ELTS channels

Official websitehttps://elitstokens.com
Official Discorddiscord.gg/elitestokens
Be careful with look-alike domains, fake staff accounts, and unsolicited DMs. ELTS staff should never need your password, 2FA/MFA code, bank-login password, or full card number.
Section 02

What do you need help with?

Account / LinkingDiscord or Epic linking, sign-in issues, account ownership, or username/account settings.Match DisputeConflicting results, no-show issues, rule questions, or a match waiting for staff review.Token OrderOpen or check a Token purchase order using its ELTS order code. Never post payment credentials publicly.Privacy / Data RequestAsk about access, correction, deletion, or another privacy question involving your ELTS account.Security ReportPrivately report a suspected vulnerability, phishing attempt, fake ELTS page, or compromised account.Moderation / AppealAsk about an ELTS timeout, suspension, staff action, or related account restriction.
Section 03

Before opening a ticket

  • For matches, have the match ID ready.
  • For Token orders, have the exact ELTS-XXXXXXXX order code ready.
  • Explain what happened in your own words and include only information relevant to the issue.
  • Do not send passwords, session tokens, 2FA/MFA codes, full card numbers, bank logins, or government IDs.
Section 04

Security reports

If you believe you found a security issue, report it privately through an official ELTS support ticket. Avoid publicly posting exploit details or private user data. Include the affected ELTS URL/feature, what you observed, and enough non-sensitive information for staff to reproduce the issue safely.

ELTS also publishes a standard disclosure contact file at /.well-known/security.txt.

Section 05

Privacy requests

For access, correction, or deletion requests, state that the ticket is a privacy/data request. ELTS may ask you to verify control of the relevant ELTS/Discord account before acting on the request. See the Privacy Policy for more information.

Section 06

Support expectations

ELTS support is community-operated, so response times can vary. Keep one ticket per issue when possible and avoid repeatedly opening duplicates. If the issue involves an active security risk, clearly label it as a security issue so it can be prioritized.