EELTS
← ELTS
Official Help Center

ELTS Support

Use official ELTS channels for account issues, match-entry payment or settlement questions, match disputes, privacy requests, moderation questions, and private security reports.

Effective August 15, 2026Last updated August 17, 2026Public · No sign-in required
ApplicationELTS Tokens
Publisher & operatorELTS Tokens
Privacy contact[email protected]
Support[email protected]
Official domainTrust ELTS match and account controls served from elitstokens.com.
Site-native matchesCreate, fund, ready, confirm, and dispute matches on ELTS without a Discord invite.
Private supportSensitive account, dispute, and order issues should be handled privately by email or the channel shown in your order.
No credential requestsStaff should never ask for your password, bank-login password, or 2FA/MFA code.
Section 01

Official ELTS Tokens channels

ApplicationELTS Tokens
Publisher & operatorELTS Tokens
Official websitehttps://elitstokens.com
General support email[email protected]
Privacy / data protection email[email protected]
Optional community / supportdiscord.gg/elitestokens
Be careful with look-alike domains, fake staff accounts, and unsolicited DMs. ELTS Tokens staff should never need your password, 2FA/MFA code, bank-login password, or full card number. Match-payment and match-state changes occur only through authenticated ELTS Tokens controls.
Section 02

What do you need help with?

Account / LinkingDiscord linking, sign-in issues, account ownership, or username/account settings. Match DisputeUse the in-match dispute control first, then email support about conflicting results, no-shows, rule questions, or moderator/admin review. Payment SandboxPublic live payments are not enabled. Signed-in ELTS test accounts with verified email may use the Frame sandbox with test credentials only; never enter a real card. Privacy / Data RequestEmail [email protected] about access, correction, deletion, or another privacy question involving your ELTS Tokens account. Security ReportPrivately report a suspected vulnerability, phishing attempt, fake ELTS page, or compromised account. Moderation / AppealAsk about an ELTS timeout, suspension, moderator/admin action, or related account restriction.
The complete match flow stays on ELTS. The creator chooses a supported game mode, region, entry amount, and rules and funds the entry; the opponent funds the same entry; both ready up; each confirms their own result; agreed results settle automatically. Conflicting or unconfirmed results become DISPUTED for moderator/admin resolution. Discord is not required for these actions. ELTS controls do not authorize paid-entry play in unsupported third-party games or services.
Section 03

Before opening a ticket

  • For a match issue, use the in-match result or dispute control first and have the match ID and current state ready.
  • State what result you submitted, what the other player submitted if visible, and whether the issue involves payment, readiness, settlement, cancellation, or a VOIDED match.
  • For a sandbox payment issue, include the match ID and payment status shown by ELTS; never include test or real card details.
  • Explain what happened in your own words and include only relevant, non-sensitive information or evidence.
  • Do not send passwords, session tokens, 2FA/MFA codes, full card numbers, bank logins, government IDs, or SSNs.

Do not repeatedly submit a pending or reconciliation payment. ELTS records payment and match actions server-side so support can review the exact operation without creating a duplicate.

Section 04

Security reports

If you believe you found a security issue, report it privately to [email protected]. Avoid publicly posting exploit details or private user data. Include the affected ELTS URL/feature, what you observed, and enough non-sensitive information for staff to reproduce the issue safely.

ELTS also publishes a standard disclosure contact file at /.well-known/security.txt.

Section 05

Privacy requests

For access, correction, or deletion requests, state that the message is a privacy/data request. ELTS may ask you to verify control of the relevant ELTS account before acting on the request. See the Privacy Policy for more information.

Section 06

Support expectations

ELTS support is community-operated, so response times can vary. Keep one request per issue when possible and avoid repeatedly opening duplicates. If the issue involves an active security risk, clearly label it as a security issue so it can be prioritized.

Email and the ELTS Support page are the primary public support routes. The official Discord is an optional community/alternative support channel; it is not a payment mechanism or the source of match state, balance, result, or settlement decisions.