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Legal & Privacy

Privacy Policy

This policy explains what information ELTS collects, why we use it, who may see it, and the choices available to you when you use ELTS, link Discord or Epic Games, play matches, use match chat, or create Token purchase orders.

Effective August 15, 2026Last updated August 15, 2026Public · No sign-in required
No password collectionELTS does not ask you to type your Discord or Epic Games password into ELTS.
No data saleELTS does not sell personal information or use it for third-party behavioral advertising.
Private match chatMatch chat is limited to the two players, with authorized reviewers able to read it for disputes and moderation.
Non-invasive alt reviewELTS does not use device fingerprinting or IP-based alt detection.
Section 01

Scope and who operates ELTS

This Privacy Policy applies to ELTS, including the website at elitstokens.com, ELTS account features, match rooms, match chat, Token order records, the ELTS Discord integration, and optional Epic Games account linking.

ELTS is operated by the ELTS project team. This policy does not replace the privacy policies of Discord, Epic Games, Cloudflare, Supabase, or any payment service you separately choose to use.

ELTS is an independent community service and is not endorsed by or affiliated with Epic Games, Inc. or Discord Inc. Product and service names belong to their respective owners.
Section 02

Information we collect

We collect only information reasonably needed to provide ELTS features, keep competitive records accurate, operate purchase orders, and moderate the service.

ELTS account and profileUser ID, username, avatar, rank points, wins/losses, account creation time, settings, and profile display roles.
Discord connectionDiscord user ID, display name, avatar where available, server roles and role colors, Discord account age, and ELTS server join date.
Epic Games connectionEpic account identifier and display name when you choose to link Epic Games to ELTS.
Match activityMatch IDs, participants, region/mode/rules, ready status, result claims, completed results, disputes, adjudications, and timestamps.
Match chatMessages sent inside a match room, the sender, match ID, and message timestamps.
Tokens and ordersToken balance, balance ledger, order code, requested Token amount, order status, Discord ticket reference, staff handler, and audit timestamps.
Moderation and securityTimeouts, ELTS account suspensions, dispute decisions, staff actions, reasons, and related audit records.
Technical/session informationAuthentication/session tokens and site preferences may be stored in your browser. Infrastructure providers may process ordinary request data such as IP address and browser/user-agent information to deliver and protect the service.

Information we do not intentionally collect for profiling

ELTS does not use hardware IDs, device fingerprinting, hidden browser fingerprints, or IP-address matching to decide whether accounts are alts. Current alt-risk review uses non-invasive account signals such as account age, Discord server join time, linked-account status, and match history.

Section 03

How we use information

  • Authenticate users and keep ELTS accounts linked to the correct Discord and optional Epic Games accounts.
  • Display player profiles, ranks, match history, and eligible Discord/profile role badges.
  • Create, run, and record competitive matches, including ready state, result confirmation, disputes, and admin rulings.
  • Provide participant-only match chat and allow authorized reviewers to investigate disputes or rule violations.
  • Track Token balances, Token orders, ticket status, balance changes, and staff actions.
  • Enforce ELTS rules, issue temporary timeouts or account suspensions, investigate abuse, and maintain audit history.
  • Maintain service reliability, troubleshoot errors, prevent duplicate actions, and protect accounts and infrastructure.

We do not sell personal information and do not use ELTS data for third-party behavioral advertising.

Section 04

Who can see what

Public or visible to signed-in ELTS users

Player usernames, avatars, ranks, wins/losses, recent match results, and displayed Discord/profile roles may be visible to other ELTS users as part of competitive profiles and leaderboards.

Match chat

Match chat is not public. The two match participants can read and send messages. Authorized ELTS admins or limited staff may be able to read match chat when reviewing a dispute, cheating report, no-show, moderation issue, or other match-related incident. Reviewers cannot use the player chat as if they were a participant.

Administrative records

Authorized ELTS admins and limited staff may access the minimum information needed for their role. Full admins can manage account, Token, moderation, and dispute functions. Limited staff permissions are restricted to designated moderation/dispute tools.

Section 05

Services that help operate ELTS

ELTS relies on third-party services to provide core functionality. Those providers process information under their own terms and privacy policies.

SupabaseAuthentication, account identity linking, database storage, and backend data operations.
CloudflareWebsite hosting, serverless backend functions, DNS/CDN delivery, and infrastructure security.
DiscordOptional/account-required linking features, server role sync, purchase-support tickets, bot interactions, and moderation actions.
Epic GamesOptional Epic Games identity linking and display-name/account-identifier information you authorize Epic to share.

These providers may process data in the United States or other countries where they or their service providers operate.

Section 06

Tokens and purchase support

ELTS keeps records needed to create and complete Token purchase orders, including the order code, Token amount, order status, linked Discord account, ticket reference, staff handler, timestamps, and resulting Token balance.

The ELTS website does not ask for or store your full card number, bank password, or payment-service password. Payment arrangements are handled outside the ELTS website through a private support ticket and any payment service selected for that purchase. That payment service has its own privacy practices.

Do not post passwords, full card numbers, bank-login credentials, government IDs, or other highly sensitive information in ELTS match chat or public Discord channels.
Section 07

Retention and security

We keep information for as long as reasonably necessary to operate ELTS, maintain accurate match and Token records, resolve disputes, enforce rules, protect the service, and satisfy legitimate recordkeeping needs. Some moderation, transaction, match-result, or audit records may need to remain after an account is no longer actively used.

We use access controls, database permissions, server-side authorization, audit logs, and third-party infrastructure security features to reduce unauthorized access. No online service can guarantee perfect security.

When information is no longer reasonably needed, ELTS may delete, anonymize, or restrict it where practical, subject to legitimate security, dispute, and recordkeeping needs.

Section 08

Your choices and privacy requests

  • You can update certain profile and account settings directly in ELTS.
  • You can choose whether to link Epic Games. ELTS also provides an account unlink workflow. Privacy/data-deletion requests are handled separately from optional in-product features.
  • You can request access to, correction of, or deletion of eligible ELTS account information by contacting ELTS support.
  • You can ask questions about a suspension, moderation record, match dispute, or other account data through the support process.

We may need to verify that a requester controls the relevant ELTS/Discord account before acting on a privacy request. We may also retain limited records where reasonably necessary for security, fraud prevention, dispute history, or legal obligations.

Section 09

Younger users

ELTS is intended for users who are at least 13 years old and is not directed to children under 13. Users must also meet the minimum-age requirements of connected services such as Discord and Epic Games and any higher minimum age required where they live.

If ELTS learns that personal information was collected from a child under 13 in a situation where it should not have been collected, we will take reasonable steps to delete or restrict that information. A parent or guardian can contact ELTS support regarding a privacy concern.

If local law requires parent or guardian permission for a teen to use an online service or link an account, the user should use ELTS only with that permission.

Section 10

Changes to this policy

ELTS may update this Privacy Policy as the service changes. The date at the top of this page will be updated when material changes are published. If a change materially affects how existing personal information is used, ELTS may provide additional notice through the website or Discord server where appropriate.

Section 11

Contact and privacy requests

E
ELTS Privacy / Data Request

Open a support ticket in the official ELTS Discord server and clearly state that the ticket is a privacy or data request. Do not include passwords or full payment credentials.

ELTS may add a dedicated privacy email or additional business contact method in the future; this page will be updated when that contact method is available.